Refund & Return Policy

Last Updated: July, 2026

At Local Services, we aim to make booking local services simple, reliable, and convenient. We understand that sometimes a service may need to be cancelled, rescheduled, or may not meet your expectations. This Refund & Return Policy explains how cancellations, refunds, and service-related issues are handled.

1. Service Bookings

Local Services connects customers with local service professionals. Because services are performed rather than physically delivered, traditional product returns may not apply.

Before booking a service, customers should review the service details, pricing, scope of work, estimated timeframe, and any applicable terms.

2. Cancellation Policy

Customers may request cancellation of a service before the service professional begins work.

• Cancellation requests should be submitted as soon as possible.
• If the service has not started, a refund may be available depending on the applicable booking or payment terms.
• If a professional has already arrived at the property or started the work, cancellation charges may apply.
• Any third-party payment processing charges, where applicable, may be non-refundable.

3. Refund Eligibility

A customer may be eligible for a refund when:

• The booked service was cancelled before work began.
• The service professional did not provide the agreed service without a valid reason.
• The customer was charged incorrectly due to a payment or billing error.
• A service issue qualifies for a refund under the applicable service agreement.

Refund eligibility may depend on the nature of the service, work already completed, materials purchased, and the terms agreed between the customer and service professional.

4. Non-Refundable Situations

Refunds may not be available when:

• The customer changes their mind after work has started.
• The service has been substantially completed.
• Materials have already been purchased or used specifically for the customer’s project.
• The customer provides incorrect information that affects the service.
• The customer is unavailable or denies reasonable access to the property at the scheduled time.
• The service was completed according to the agreed scope of work.

5. Service Complaints

If you believe a service was incomplete, damaged, or did not match the agreed scope, please contact Local Services promptly.

When submitting a complaint, provide:

• Your name and contact information
• Booking or service details
• Date of service
• Description of the issue
• Photos or other supporting information, if applicable

We may review the information provided and communicate with the relevant service professional to understand the situation.

6. Rework or Service Correction

Where appropriate, customers may first be offered an opportunity to have the service professional correct an issue rather than receiving a refund.

Any rework or correction will depend on the original service scope and the circumstances of the complaint.